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For plumbers

An AI assistant for plumbers who are too busy fixing things to answer

You are under a sink when the next job arrives on WhatsApp. Your hero sorts job requests, asks for the address and photos, drafts quotes, reminds customers before you arrive and chases unpaid invoices, all for your one-tap approval.

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Nothing goes out without your OK.

Example conversation

The job you missed because you were doing a job

A plumber's phone never stops at the worst moment. You are on your back under a sink, hands wet, and a new customer messages about a burst pipe. If they do not hear back quickly, they message the next plumber. By the time you check your phone, the job is gone.

The rest of the admin happens at night. Quotes written at the kitchen table. Invoices sent days late. Customers who forgot you were coming today. A WhatsApp full of leak photos with no address and no name. None of it is plumbing, and all of it decides whether the week pays.

HeroKit gives you an assistant that handles the messages around the work. Your hero summarizes every job request, drafts a reply with the next free slot from your calendar, asks for the address and photos, turns your voice notes into quotes, reminds customers the day before and chases what is unpaid. You approve with one tap from the van. Phone calls are coming soon; today your hero works on WhatsApp, Telegram and email.

Picture this

A plumber's week, with a hero in the van

Illustrative scenarios. Names and addresses are examples.

Example: a burst pipe, mid-job

The emergency that did not go to someone else

  • The moment

    A customer messages about a burst pipe while you are finishing another job. You see it 45 minutes later; they have already found someone.

  • You send your hero

    “Nothing. Your hero summarizes new job requests as they arrive.”

  • Your hero

    Pings you with one line, "burst pipe, Oak Road, wants someone today", and a reply with your next free slot and a request for photos.

  • The result

    You approve from under the sink, and the customer has an answer within minutes.

Illustrative example

Picture this: after a site visit

The quote written in the van, not at midnight

  • The moment

    You promised a quote for a bathroom refit. It gets written at 23:00, three days later.

  • You send your hero

    “Voice note: "Quote for the Levi bathroom: remove old suite, new toilet and basin, new shower valve, two days' labour, parts as last time."”

  • Your hero

    Drafts the quote in your usual layout from the voice note and your last similar quote, and shows it to you before sending.

  • The result

    The customer gets the quote the same afternoon, while they are still deciding.

Illustrative example

Example: a wasted trip

The customer who forgot you were coming

  • The moment

    You drive 30 minutes to a job and nobody is home. "Oh, was that today?"

  • You send your hero

    “Remind every customer the evening before their job.”

  • Your hero

    Drafts a short reminder for each of tomorrow's customers with the arrival window, and sends the round after your approval.

  • The result

    Fewer empty trips and fewer awkward calls.

Picture this: a leak photo from an unknown number

The photo with no address

  • The moment

    Someone sends a photo of a leak with "can you come?" and nothing else.

  • You send your hero

    “Nothing. Your hero summarizes it for you.”

  • Your hero

    Drafts a friendly reply asking for the address, a name and a good time, ready for your approval.

  • The result

    You get the details you need in one exchange instead of five.

Example: a job done three weeks ago

The invoice that was paid this month

  • The moment

    You finished the job, forgot to send the invoice, then forgot to chase it.

  • You send your hero

    “After every job I mark done, draft the invoice and chase it after 14 days.”

  • Your hero

    Drafts the invoice from the quote, waits for your OK, and drafts a polite reminder if it is unpaid after 14 days.

  • The result

    Cash comes in on time, and you never write "sorry to chase" at midnight.

Picture this: 06:45 in the van

The morning that started with a plan

  • The moment

    You start the day scrolling messages to work out where you are going.

  • You send your hero

    “Nothing. The morning brief arrives on its own.”

  • Your hero

    Sends today's jobs in order with addresses, what each customer reported, parts to bring and invoices still unpaid.

  • The result

    You leave with the right parts and the right route.

Example: a repeat customer

The landlord with six properties

  • The moment

    A landlord sends jobs for different flats, each with a different tenant to contact. Details get mixed up.

  • You send your hero

    “Keep a note of which tenant is at which address for the Dahan properties.”

  • Your hero

    Remembers the properties and tenants, so each new job comes with the right address and contact, and tenant messages are drafted for your OK.

  • The result

    No more turning up at the wrong flat or calling the wrong tenant.

Picture this: a job that runs three hours over

The day that went sideways

  • The moment

    A simple job turns into a big one. Your afternoon customers are waiting and you cannot stop to message them.

  • You send your hero

    “Voice note: "I am stuck here until four. Move my afternoon jobs."”

  • Your hero

    Finds the next free slots, drafts an apology with a new time for each afternoon customer and waits for your approval.

  • The result

    Customers are told in time, and nobody waits at home for a plumber who is not coming.

Example: a part for tomorrow's job

The supplier who forgot your order

  • The moment

    You ordered a valve for tomorrow. Nobody confirmed it, and you find out at the counter that it is not in.

  • You send your hero

    “Check with the merchant that my valve order is ready for collection by 16:00.”

  • Your hero

    Drafts the message to the merchant for your OK and reminds you at 16:00 if there is no reply.

  • The result

    You know tonight, not tomorrow morning, whether you need a plan B.

Picture this: Saturday morning

The weekend you did not spend on paperwork

  • The moment

    Saturday is for quotes, invoices and replying to everyone you ignored during the week.

  • You send your hero

    “Nothing new. Your hero handled it during the week.”

  • Your hero

    Every quote went out the day you asked, every invoice the day the job closed, and every message was answered between jobs with your one-tap approval.

  • The result

    Saturday is a day off, or a paid job, instead of unpaid admin.

What an AI assistant does for a plumbing business

An AI assistant for plumbers handles the messages and paperwork around the work: job requests, scheduling, quotes, reminders and invoices. It does not replace your trade skills; it protects your time on the tools by keeping the office side moving while you work.

HeroKit works from WhatsApp and Telegram, where your customers already message you. Your hero has its own number, so you can forward it a customer chat, send it a voice note from the van, or ask it what tomorrow looks like. Everything that goes to a customer waits for your one-tap approval.

Jobs to hand over

Job requests

New enquiries summarized with the address, the problem and a reply with your next free slot.

Try: “Any new jobs since this morning?”

Booking

Arrival windows offered from your real calendar, with confirmations drafted for you.

Try: “Offer Dana tomorrow morning.”

Quotes

Quotes drafted from a voice note and your earlier quotes.

Try: “Quote the Cohen radiator job like last time.”

Reminders

Customers reminded the evening before their job.

Try: “Remind tomorrow's customers at 18:00.”

Invoices

Invoices drafted from quotes and chased when unpaid.

Try: “Who still owes me money?”

Suppliers

Parts orders tracked and suppliers chased for delivery dates.

Try: “Ask the merchant when the valves arrive.”

Reviews

A short thank-you after each job, with your review link, sent after approval.

Try: “Send thank-yous to this week's customers.”

Certificates and renewals

Licence, insurance and van renewals tracked with early reminders.

Try: “Remind me a month before my insurance renews.”

A plumber's week, before and after

Illustrative. Your week will look different, but the pattern is familiar.

Before

Jobs lost while your hands were busy. Quotes at midnight. Empty trips to customers who forgot. Invoices sent late and chased later.

After

Every request answered between jobs in one tap. Quotes drafted from the van. Reminders the evening before. Invoices out the same day and chased automatically.

Example math: what one saved job is worth

Illustrative numbers only.

If answering faster wins you even one extra job a week, and fewer wasted trips save you a couple of hours, that is real money and real evenings back every month. Compare that with the cost of one monthly subscription that you can cancel any time.

A prompt library for plumbers

Ten things to send your hero, by text or voice note, from the van.

Start of day

Jobs, addresses, parts and payments in one message.

Try: “What have I got today?”

Next free slot

The first gap in your calendar for a new job.

Try: “When is my next free two hours?”

Running late

A polite heads-up to the next customer.

Try: “Tell the 14:00 customer I am 30 minutes late.”

Quote

A quote from a voice note and your earlier quotes.

Try: “Quote a new outside tap and hose union, one hour.”

Job done

Close the job, draft the invoice and the thank-you.

Try: “Levi bathroom done. Invoice and thank-you please.”

Money

Unpaid invoices and how late they are.

Try: “Who owes me money?”

Parts

A reminder to buy or order parts for upcoming jobs.

Try: “What parts do I need for tomorrow?”

Photos

Ask a customer for the photos you need before quoting.

Try: “Ask Dana for a photo of the boiler label.”

Week ahead

Your jobs and gaps for the coming week.

Try: “What does next week look like?”

Evening

What got done and what is open for tomorrow.

Try: “Wrap up today.”

Why the fastest reply wins the job

Someone with water coming through the ceiling does not wait for the best plumber in town. They message three, and book the first one who answers with a time. Being good at the work is not enough if your reply arrives an hour after somebody else's.

Your hero makes you that first reply without taking your hands off the job. The request arrives as one line with a reply ready and your next real free slot in it. One tap, and the customer knows you are coming.

Built for every kind of plumbing business

Sole traders

Your hero is the office you do not have: messages, quotes, reminders and invoices handled between jobs.

Small teams

Your hero joins the team group with today's jobs and addresses, and answers "where am I going next?" for every engineer.

Emergency call-out

Urgent requests flagged the moment they arrive, with your next free slot ready to offer.

Heating and boilers

Annual service reminders tracked for every customer and drafted a month ahead.

Common worries, answered

"Customers want a person, not a bot."

Customers hear from you. Your hero drafts, you approve the exact text, and the message goes out in your name and tone.

"I am not good with technology."

If you can send a WhatsApp voice note, you can use HeroKit. There is no app to learn.

"I do not have time to set it up."

Connect your calendar and email once. After that you just talk to your hero between jobs.

"It will get my prices wrong."

Quotes are drafted from your own earlier quotes and always shown to you before they go out.

"I will be stuck with it."

It is monthly. Cancel any time and it runs to the end of the month you paid for.

Getting started in a day

Morning

Create your hero with your business name and logo. Connect your Google Calendar and email.

Lunch

Send your hero your last three quotes so it learns your layout and prices.

Afternoon

Forward today's new job messages and approve the replies it drafts.

Evening

Approve the first round of reminders for tomorrow's customers.

Next morning

Read your first morning brief in the van.

Your hero, your name, your photo

Nobody else lets you shape the assistant you talk to. Give your hero your business name and logo so customers know exactly who is replying.

Pick the name people see

Call your hero whatever you like. The display name updates on WhatsApp and on Telegram together, so it is the same person on both apps.

Upload your own profile photo

Use a photo, a logo or one of our eight example looks. You upload it once and it shows on both channels. There is no generated face: the picture is the one you choose.

Write the about line and the personality

Short and formal, warm and chatty, or somewhere in between. Your hero keeps the tone you set in every chat and every draft.

One hero that does everything

Each account has one hero. The look is only the look: every hero handles email, calendar, tasks, groups, research and reports the same way.

Office help for plumbers, compared

Office help for plumbers, compared
What mattersHeroKitOffice manager or answering serviceDoing it yourself
Hours24/7Office hours or per callEvenings and weekends
Works in WhatsAppYes, with its own numberSometimesYes
Quotes and invoicesDrafted from a voice noteYes, if trainedAt midnight
Customer remindersDrafted every eveningYesIf you remember
Cost modelMonthly subscription, cancel any timeSalary or per-call feesYour time

How HeroKit works for plumbers

  • Voice in, voice out

    Send voice notes with wet hands. Your hero turns them into quotes, reminders and tasks, and can answer you by voice while you drive.

  • Calendar and scheduling

    Your hero checks your calendar and suggests the next free slot for a job, so you can answer "when can you come?" in one tap.

  • Follow-ups and no-reply reminders

    Customers who have not confirmed, and invoices that have not been paid, get a polite reminder drafted for your approval.

  • Content, design and documents

    Quotes and invoices drafted in Google Docs or Sheets from a voice note.

  • Morning brief

    Every morning: today's jobs in order, addresses, what to bring and who still owes you money.

  • And everything else a great executive assistant does, 24/7.

    See all features

How it works

How HeroKit works, step by step
  1. 1

    Get your hero's number

    Your hero gets their own WhatsApp and Telegram number. Save them as a contact like anyone else.

  2. 2

    Connect your accounts

    Connect Gmail, Google Calendar and the other apps you use, so your hero can work where your work already is.

  3. 3

    Message your hero like a person

    Text your hero, send a voice note, forward them anything or add them to a group. They draft, you approve.

You stay in control

Nothing goes out without your OK. Messages and emails to other people are sent only after you approve the exact text.

  • Approval levels. Choose what your hero does on their own, what they ask first, and what they only plan.

  • No auto-replies to strangers. Incoming messages are summarized for you with a suggested reply.

  • Private by design. Passwords and keys stay in a secure vault, and your data is never shared.

  • Weekly usage report. See exactly what your hero did and what it cost.

Questions from plumbers

Questions we didn't cover?

Write to hello@herokit.ai or send us a message.

Talk to us
Can HeroKit answer my phone calls?

Not yet. Phone calls are coming soon. Today your hero handles WhatsApp, Telegram and email, where many customers already message.

Can HeroKit write quotes for me?

Yes. Send a voice note with the job details and your hero drafts the quote from your earlier quotes. You check it before it goes to the customer.

Will HeroKit reply to customers without asking me?

No. New customers are summarized for you with a suggested reply, and every message waits for your one-tap approval.

Can HeroKit remind customers about appointments?

Yes. Your hero drafts reminders for tomorrow's jobs every evening, and the round goes out after you approve it.

Can HeroKit chase unpaid invoices?

Yes. Your hero tracks invoice due dates and drafts polite reminders for your approval.

Do I need a computer to use HeroKit?

No. Everything works from WhatsApp or Telegram on your phone, including voice notes.

Can my apprentice or office use the hero?

Each account has one hero. Add it to your team group and your team can ask it about today's jobs and addresses.

How is HeroKit billed for a plumbing business?

HeroKit is a monthly subscription. You can cancel any time and your hero keeps working until the end of the month you paid for. There are no refunds, because a dedicated server and your hero are set up the moment you pay.

Can HeroKit order parts from my supplier?

Your hero can draft the order message or fill in an online order form with its own browser, and stops for your approval before anything is sent.

Can I use HeroKit by voice while driving?

Yes. Send voice notes in any language and your hero can answer by voice, so you can run your day without typing.

Can HeroKit ask customers for reviews?

Yes. After a job your hero drafts a short thank-you with your review link, sent after your approval.

Get stuff done with HeroKit

Because your time is precious.

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